FAQ for Making a Reservation

May I rent a property for less than 30 days?
Yes, we do.

However there are some Home Owners Associations that have more restrictive rules on renting. 

How do I make a reservation?
Fill out the vacation rental credit application
Send the application along with a copy of your DL and/or passport. Please send your application immediately as the property is not held for you until we receive all the documents.

We do not put any leases in a company name.

At the time of the reservation a $1,000.00 to $2,000.00 refundable security deposit is needed.
We accept Visa, MasterCard, Discover, Money Order and Cashiers Check.
We will send you a rental agreement for signature.

What type of forms of payment do you accept?
We accept Visa, MasterCard, Discover, Money Order and Cashiers Check.

What are the necessary deposits?
We ask for a $1,000.00 to $2,000.00 refundable security deposit.
90 Days prior to arrival we require the first months rent paid (* see below )
90 Days prior to arrival a one-time, non-refundable cleaning fee is paid.
Note: This varies property to property based on square footage.

When is rent due?
All rents are due 90 Days prior to arrival for each month rented. 

What is the Cleaning Fee?
There is a one time non-refundable cleaning deposit due 90 days prior to arrival for one month rentals and each additional month is $50.00 per month additional. Fee varies upon square footage of rental property. 

Is there a Pet Deposit(s)?
Should the home owner permit pets there is a pet deposit of $500.00 per pet and a $150.00 non-refundable per pet fee due 90 days prior to arrival.
Note: There may be individual home owners that require additional conditions for pet(s).

What if I want to make a change to an existing reservation?
Each change is a $100.00 service fee and we will try to accommodate all requests.

What if I want to rent a vacation rental for 6 months or longer?
The refundable security deposit is equivalent to the monthly rent, refundable cleaning deposit based on square footage and carpet cleaning as necessary.Owner may also require tenant to put utilities in their name, which includes cable and/or internet

When is Check-In Time?
Check-In is at 3pm.

When is Check-Out Time?
Check-Out is at 12N.

How do I receive the keys?
A lockbox will be at the property. Prior to arrival we will give the code for the lockbox.

How do I know what day is trash day?
Your lease will have the day for schedule trash pick up.

May I move any of the furniture and/or electronics in the home?
Unfortunately, it is not permitted to move any furniture. If items have been moved there is a $250.00 penalty upon move out. Any electronics that have been moved and/or disassembled will incur a reconnect fee/move fee of $150.00 upon move out. The owners have their home set up as they want it to remain and we ask that you be respectful of their request.

Is there a local phone number for the unit?
This is based property by property.

Smoking
ALL of our properties are NON-SMOKING for both inside the property and on the premises of the property. Penalties apply for not adhereing to this policy

How soon can I move-in after my application has been accepted?
We need five (5) business days to prepare the property for move-in

Maintenance and Repairs
Call our office, 928.282.6969 or email rentals@sedonaeliteproperties.com. Please report any inoperable items and damage within 24 hours of check-in.

Days Prior to Arrival: Should you decide to cancel your reservation we ask for written notice.
Our graduated cancellation policy is as follows:

90 days or more 0%
89 – 60 days 25% of all funds
59 – 30 days 50% of all funds
29 days or less 100% of all funds

How do I receive my refundable deposit returned?
Upon check-out we have 14 business days to refund any and all of your refundable deposit. Method will be via check.
Please make sure we have your forwarding address on hand.

What are the steps to cancel a reservation?
All requests must be sent in writing.
If you are outside 90 Days prior to arrival a refund will be issued for the security deposit paid.
If you are within 90 Days we will attempt to re-rent the property for your reservation period.
See above for cancellation fees.

How do I contact you?
Please call toll-free 877.282.6969 or 928.282.6969. Fax 928.282.1715. Email: rentals@sedonaeliteproperties.com

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